2014 Report details for project: Expanding the use of Debt Collection Agencies

Project name: Expanding the use of Debt Collection Agencies - there are 3 reports for this project: 2013, 2014, 2015
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Organisation: HMRC (D25) - see all reports for this organisation
Report year: 2014 (data is from Sept 2013)
Category: Transformation - see all reports for this category
Description: This investment to extend the use of Debt Collection Agencies represents a continuation and expansion of our existing operations. (Departmental funding restrictions had meant there would be no DCA activity planned beyond 2010/11 without investment.) It provides additional debt collection capability and capacity to allow more debts to be tackled quicker and more effectively, change the behaviours of more customers and generate more revenue.
DCA (RAG): Amber/Green
DCA text: No major concerns around achievement of targets. The Amber-Green rating reflects that there are some potential small managed concerns on the deliverables within the programme.
Start date: 2011-04-01
End date: 2015-03-31
Schedule text: No departmental narrative
Baseline: £15.22m
Forecast: £14.86m
Variance: -2.37%
Variance text: No departmental narrative
Whole Life Cost: £70.68m
WLCost text: No departmental narrative
Sourcefile: IPA_2014.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.