2015 Report details for project: Expanding the use of Debt Collection Agencies

Project name: Expanding the use of Debt Collection Agencies - there are 3 reports for this project: 2013, 2014, 2015
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Organisation: HMRC (D25) - see all reports for this organisation
Report year: 2015 (data is from Sept 2014)
Category: Transformation - see all reports for this category
Description: This investment to extend the use of Debt Collection Agencies represents a continuation and expansion of our existing operations. (Departmental funding restrictions had meant there would be no DCA activity planned beyond 2010/11 without investment.) It provides additional debt collection capability and capacity to allow more debts to be tackled quicker and more effectively, change the behaviours of more customers and generate more revenue.
DCA (RAG): Green
DCA text: Debt Collection Agencies programme activity treated as business as usual by DMB.  The Debt Market Integrator go live has been delayed and as a result DMB will be looking at extending the Debt Collection Agencies contracts. We have reprofiled the 14/15 Work Programme that identifies debts that are suitable to place in the Debt Collection Agencies process. This takes into account the delayed start for the Debt Market Integrator, to ensure we fully utilise the private sector to maximise the capacity available in order to address the debt balance. We are working to reprofile the benefits and costs.
Start date: 2011-04-01
End date: 2015-03-31
Schedule text: Data not provided by department
Baseline: £14.49m
Forecast: £14.12m
Variance: -2.50%
Variance text: Budget variance less than 5%
Whole Life Cost: £69.29m
WLCost text: Data not provided by department
Sourcefile: IPA_2015.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.