2015 Report details for project: Crime Change Programme

Project name: Crime Change Programme - there is only one report for this project
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Organisation: MOJ (D18) - see all reports for this organisation
Report year: 2015 (data is from Sept 2014)
Category: ICT - see all reports for this category
Description: The aim of the Crime Change Programme is to process all criminal legal aid in a paperless and electronic environment. The objectives are: • To review current processes for criminal legal aid applications; seeking out and implementing improvements in terms of cost, quality and efficiency. • To centralise criminal legal aid processing in order to achieve maximum efficiency, cost savings, improved quality of decision making and assurance. • To improve casework and control by transforming crime case management, so that by July 2015 all criminal legal aid work (applications and bills) will be received and processed electronically by the Legal Aid Agency (LAA). • To review and revise both existing and future processes to maximise efficiencies, support policy changes and deliver electronic working across LAA crime case management.
DCA (RAG): Amber/Green
DCA text: The Delivery Confidence rating reflects national roll out commencing in October 2014 after a successful test phase during summer 2014, with all key milestones on track. The programme is now mid way through the transfer of granting legal aid from Her Majesties Courts and Tribunal Services (HMCTS) to the LAA. Take up of electronic application forms (eForms) has been significantly greater than predicted and continues to increase as roll out progresses. Initial figures for the London area were lower than experienced elsewhere due to the date on which the area transferred skewing data, however targeted intervention has resulted in improvements. The most recent independent assurance review in December 2014 recommended several actions for the Programme to take. These included a review of the planning assumptions, contingency options and a programme stock take. The Programme held a stock take session in January through which members were able to review the Programme’s progress and put in place plans moving forward. The review also commended the collaborative working between HMCTS and the LAA. The Programme planned to mandate the use of eForms in July. This has been delayed in line with the procurement process.
Start date: 2013-07-07
End date: 2015-07-31
Schedule text: The programme is performing well against all planned milestones. Of particular note is the successful uptake of eForms, which has been significantly higher than projected. The interface for automatic exchange of data between the case management systems at the LAA and HMCTS was implemented on 8th December 2014. It is currently being used by a small number of caseworkers in the Nottingham Criminal Applications Team and caseworkers have been able to take advantage of interdepartmental information sharing by obtaining more accurate data from a range of resources. The transfer of the London area was a very important milestone for the programme, due to the area's unique nature. Throughout its transition the programme followed progress very closely and were able to identify specific issues and provide solutions to these. The programme has implemented an extensive engagement plan with providers, to explain the benefits of electronic working.
Baseline: £10.36m
Forecast: £10.36m
Variance: 0.00%
Variance text: Data not provided by department
Whole Life Cost: £28.82m
WLCost text: The Whole Life Costs include operational costs, associated training and accommodation, capital and IT related spend. These figures are based upon detailed plans submitted by operational units, and are priced-up using historical averages.
Sourcefile: IPA_2015.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.