2016 Report details for project: ISSC2

Project name: ISSC2 - there are 3 reports for this project: 2016, 2017, 2018
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Organisation: CO (D2) - see all reports for this organisation
Report year: 2016 (data is from Sept 2015)
Category: Transformation - see all reports for this category
Description: ISSC2 will transform back office operations by consolidating transactional services and by sharing HR, procurement, finance and payroll functions and processes, it will deliver more efficient and cost-effective services. The ethos behind this shared services model is to leverage skills and drive economic efficiency. The strategy is driven by the potential for financial savings in high volume, low risk and low complexity, less regulated work and streamlined systems and processes. The procurement phase of the ISSC2 project was completed on 31 October 2013, with 14 individual clients signing contracts with Shared Services Connected Limited (SSCL). As well as delivering Business Process Services (BPS) to its clients, SSCL is also designing, building and implementing a Single Operating Platform (SOP) to further enable the drive towards standardising services offered.
DCA (RAG): Amber/Red
DCA text: SSCL continue to deliver a satisfactory BAU service. Across all customers, 95% of Key Performance Indicators and 99% of Service Level Agreements were passed. HO / MOJ as new customers has put additional demand for resources on SSCL. Metropolitan Police also joined the ISSC2 Framework in August 2015. The original contracted dates for these new customers have proven challenging for both contractor and customers. Target dates are being revised, and the impacts and interdependencies on any already agreed dates reviewed. The Programme's DCA reflects the offshoring and the Single Operating Platform (SOP) workstreams being behind schedule. The impact is that SSCL is not able to fully move to its target operating model and customers are not receiving the full benefits expected from an upgraded IT platform. Customers are also requesting that COF consider enhancing SOP services to take account of the changing digital environment. COF has increased focus and resources to deal with the delayed programme and is considering strategic options to enhance SOP and other associated future services.
Start date: 2012-12-28
End date: 2015-04-30
Schedule text: The delivery schedule is currently being assessed on to accommodate the new customers joining the ISSC2 Framework and the potential options for enhancing the Single Operating Platform to benefit from the changing environment in digital technology services. Therefore, project end date is currently being revised.
Baseline: £5.70m
Forecast: £4.70m
Variance: -17.54%
Variance text: NGSS is forecast to spend lower than budgeted partly due to the requirement to make in-year savings and staff vacancies
Whole Life Cost: £32.80m
WLCost text: WLC figures have changed to reflect a more accurate analysis of costs. The gross NGSS spend from 2012/13 to 2019/2020 is forecast to be £41m and is split between ISSC1 and ISSC2. However, ISSC2 contract also receives a management fee from SSCL amounting to £20m over the life of the contract. This reduces the net spend for ISSC2 to £12.80m.
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Notes2:
Sourcefile: IPA_2016.csv

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