2016 Report details for project: NHS e-Referral Service

Project name: NHS e-Referral Service - there are 6 reports for this project: 2014, 2015, 2016, 2017, 2018, 2019
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Organisation: DOH (D12) - see all reports for this organisation
Report year: 2016 (data is from Sept 2015)
Category: ICT - see all reports for this category
Description: Deliver NHS e-Referral Service to support paperless referrals and a paperless NHS by 2018, as a centrepiece of NHS England’s response to the Government’s Digital First and transparency initiatives.
DCA (RAG): Amber
DCA text: NHS e-Referral Service go-live successfully completed 12-15 June 2015. The live service experienced some periods of poor performance initially after go live; with much more stable service thereafter. GPs, the national (telephone) appointment line and Patients booking themselves gave positive feedback, however some Provider Trust Hospitals were impacted. Most issues were resolved by a series of releases throughout 2015. Ongoing review and process improvement is underway at a programme level to ensure future rollouts are simplified. Future phases of the Programme are being systematically planned, reviewed and socialised with stakeholders. As the service is now stable, the focus is shifting to business change and digital take up activity. The recommendations of the Gate 4 Major Project Authority review, held in April 2015 (Amber/Green Delivery Confidence), continue to be actioned by the programme. Since the review progress has been made with the approval of the Business Change Strategy that now focuses on uptake and benefits; building capability and capacity of the Programme team; development of a stakeholder engagement roadmap; refreshment of the development plan and the inclusion of Agile methodologies; introduction of digital feedback mechanisms; and completion of lessons learned review.
Start date: 2012-03-29
End date: 2018-03-31
Schedule text: The project remains on target to complete at the end of 2017/18, although the delay in go-live means that the full project benefits will not be realised until after this date (September 2018). Utilisation currently stands at circa 50% - milestones are set to achieve 60% by September 2016, 80% September 2017 and 100% September 2018.
Baseline: £27.00m
Forecast: £30.77m
Variance: 13.98%
Variance text: The £3.7m overspend in 2015/16 is due to the delay of go-live from 2014/15 to 2015/16 so reflects the delay in incurred costs. This also contributed to the £7.1m underspend in 2014/15.
Whole Life Cost: £131.16m
WLCost text: Forecast expenditure to 2017/8 remains £27m below baseline (at £104m compared to Outline Business Case figure of £131m). £22m of these forecast savings are in revenue, with £7.2m already delivered to 2014/15 and an additional £6m in 2015/16, these are accredited to the delay in go live, with additional savings made through contracts management. Capital is ??forecast to be £5m under forecast to 2017/18, with the bulk of this saving to be within 2016/17.
Sourcefile: IPA_2016.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.