2017 Report details for project: Fraud, Error and Debt Programme

Project name: Fraud, Error and Debt Programme - there are 7 reports for this project: 2013, 2014, 2015, 2016, 2017, 2018, 2019
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Organisation: DWP (D10) - see all reports for this organisation
Report year: 2017 (data is from Sept 2016)
Category: Transformation - see all reports for this category
Description: The Fraud, Error and Debt Programme (FEDP) has evolved, growing into a package of both long term transformational projects and short term initiatives, at various stages of development and delivery. Operating like a portfolio, projects roll on and off the programme over its lifetime, with many earlier projects now delivered and operational. Throughout, the Programme has remained focussed on delivering the outcomes designed to ensure the Department manages fraud, error and debt in a systematic way – from initial referral, through risk management, to interventions and debt recovery – supported by appropriate campaigns and penalties. The Programme is part of a wider Fraud, Error and Debt Strategy which encompasses components of other programmes such as Universal Credit (UC). The key objectives are: • to continue to optimise the use of HMRC’s earnings, employment and pensions data for income-related benefits, sharing details with the wider Department where there is a need to use this data, including working with local authorities on Housing Benefit • to work with DWP Fraud and Error Service to transform the management of fraud, error and debt referrals, improving business processes and provide members of the public with a user–friendly and confidential service to report benefit fraud online; • to have a debt and deduction recovery solution in place enabling existing cases of DWP, HMRC, Social Fund and local authority debt and other additional third party deductions to be recovered on migration to Universal Credit (UC); • to work with Debt Management (DM) to deliver a transformational, multi-channel DWP DM service, that encourages customers to self–serve in the repayment of their debt; and • to continue to support Local Authorities to reduce fraud and error by undertaking additional activity to detect and correct Housing Benefit fraud and error.
DCA (RAG): Amber/Green
DCA text: An IPA review in February 2016 recognised the Programme had a good track record of delivering complex projects and initiatives. Following the review the Programme: • continues to ensure its long term plan is aligned to the Fraud, Error and Debt strategy, focussing on ensuring delivery of savings from welfare reform and targeting the major known areas of loss; • ensures alignment between FED Programme initiatives and the UC Programme, via formal representation and governance routes.
Start date: 2012-04-02
End date: 2017-03-31
Schedule text: At Quarter 2 2016-17 the Programme: • successfully delivered further major components of the debt and deduction recovery solution (Social Fund and Local Authority elements delivered August 2016) via a series of interfaces, enabling existing cases of DWP, Social Fund and local authority debt to be recovered on migration to Universal Credit (UC); • Is investigating options to exploit the Wider Use of RTI service. Following the early success and potential to reduce fraud and error, the project continues with Pension Centre roll-out and is preparing to test the service with a few Local Authorities. • Is developing a solution focusing on the transformation of the management of fraud and error solutions by testing a preferred product.
Baseline: £110.80m
Forecast: £83.00m
Variance: -25.00%
Variance text: The variance in forecast against the baseline is attributable both to costs being incurred in the prior year (2015-16) and to reductions in costs and changes in the timing of a number of initiatives: • Some Fraud and Error Reduction Initiative Scheme 2 (FERIS 2) costs were incurred in the prior year; and • A reduction in costs and changes in the timing of Fraud and Error Service Work Management (FES WM) and Digital Debt Management Services (DDMS) projects.
Whole Life Cost: £821.90m
WLCost text: The whole life costs include both the implementation costs of the Programme - including a number of individual Projects that have been delivered to date - together with the on-going recurring costs of projects responsibility of which has now, or will be, transferred to operational areas.
Sourcefile: IPA_2017.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.