2018 Report details for project: NHS.UK

Project name: NHS.UK - there are 3 reports for this project: 2017, 2018, 2019
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Organisation: DHSC (D12) - see all reports for this organisation
Report year: 2018 (data is from Sept 2017)
Category: Transformation - see all reports for this category
Description: The NHS.UK programme is transforming the website NHS Choices, and designing a digital service that better connects patients to the information and services that they need, to empower people to take more control of their health and healthcare. The programme aim’s to create a channel shift to digital through citizen facing services and enabling technologies; resulting in reduction of demand on front line services such as Urgent and Emergency care and GP practices. The change programme will improve content and migrate to a new CMS, change the design to be mobile first and responsive, and connect people with services that help manage their health and healthcare including digital transaction services; resulting in reduced demand on front line services, improved health outcomes, and better patient experiences. NHS.uk Benefits Summary: Increase the use of local health services where appropriate, Reduce demand and cost on primary care services, Improve health and care outcomes.
DCA (RAG): Amber
DCA text: Amber RAG rating: The IPA review in May 2017 noted significant issues around Financial Management and Approvals and sourcing digital talent across the Domain and these are currently being addressed by the programme. Action plan: Capability: Brought in resource through procurement on outcome based contracts. Recruited Head of delivery, starting 9 October. First objective will be review existing skill sets. Finance: Plan to bring in capability programme side, will review and iterate finance sprint outcomes.
Start date: 2016-04-01
End date: 2020-12-31
Schedule text: Milestones met: • Patients will be able to view their medical information and records via NHS.UK. Completed in Sep 2017. • PBC approved by TDIB. Draft PBC was reviewed and approved by TDIB in May 2017 and by the Ministry in July 2017, and the Treasury in early October 2017. • Delivered first 30 medicines in A to Z directory in March 2017. Then a further 20 for Expo in Sep 2017. • Complete 95 Condition pages. 120 conditions published ahead of deadline for Expo in Sep 2017. • NHS.UK platform launched for the public. Beta homepage went live 08/09/17. Direction of user traffic and performance KPIs are under discussion and will be agreed and implemented. Project starting to undergo a re-prioritisation programme and reviewing the roadmap to ensure delivery of remaining milestones.
Baseline: £12.00m
Forecast: £12.00m
Variance: 0.00%
Variance text: Budget variance less than 5%
Whole Life Cost: £79.80m
WLCost text: No cost variance forecast at this stage. The second, more detailed PBC is currently being written and the baseline costs will alter based on new calculations. Discussions with the commissioner are ongoing and the programme continues to change so the PBC is not yet finalised yet. The plan is to present to TDIB in early 2018.
Notes1: NHS UK
Sourcefile: IPA_2018.csv

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