2018 Report details for project: HMCTS Reform

Project name: HMCTS Reform - there are 6 reports for this project: 2014, 2015, 2016, 2017, 2018, 2019
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Organisation: MOJ (D18) - see all reports for this organisation
Report year: 2018 (data is from Sept 2017)
Category: Transformation - see all reports for this category
Description: The aim of the HMCTS Reform Programme is to: modernise the infrastructure and deliver a better and more flexible service to court users; modernise and transform courts and tribunal service to increase efficiency, improve service quality and reduce the cost to the tax payer.
DCA (RAG): Amber/Red
DCA text: 2017 and in the IPA Assurance of Action Plan in March 2018 the programme’s RAG status was improved to amber in acknowledgement of the improved structure and effectiveness of the portfolio’s management and governance. The programme continues to make regular releases of new services to the public: • The programme launched Civil Money Claims on 26 March 2018 allowing the public to issue, respond to and settle claims online, with 1938 claims issues in the first 19 days and user satisfaction at 88%. • In social security and child support, we deployed the ‘track your appeal’ service nationally, bringing an additional 47,379 members of the public into scope and with user satisfaction currently tracking at around 70%. • The probate service private beta is developing well with processing time is more than twice as fast as the current service (9 days against 28 days) with 91% users saying that the service was easy to complete, and 96% saying it was easy to understand. • Since January 2018 users of the online divorce service can now submit their application online, make a payment and upload documents. Since the release went live just 0.7% of applications have been rejected because of errors (compared with 40% in the paper-based system) and over 90% of marriage certificate uploads have been completely successfully. Take-up is running at over 80%. • Work to move hearings from in-court to digital channels is progressing well. The first-ever web-based video hearing took place in the tax tribunal in February and further hearings are taking place fortnightly.
Start date: 2015-01-05
End date: 2022-03-31
Schedule text: Good progress has been made although challenges remain on the path to IS2 and robust Implementation planning aligned with tight management of inter programme dependencies is being put in place to support ensuring achievement of planned deliverables by our baselined end date. All CFT Tranche 1 services are now in pilot stages and WiFi is on track to be installed in the planned 113 CFT courts by end March. Under our Estates rationalisation plans we have now fully exited 111 sites with 50 freehold properties disposed of. Sales receipts continue to exceed forecast figures bringing in £82m in 2017/18. A sale was agreed on Hammersmith Magistrates at a figure of £43m which will be receipted this Financial Year as planned
Baseline: £192.85m
Forecast: £192.85m
Variance: 0.00%
Variance text: Budget variance less than 5%
Whole Life Cost: £1,647.02m
WLCost text: Overall whole life costs for the Portfolio remain largely constant. Since quarter 2 revised business cases for Reform and CJS Common Platform have been approved by MPRG in November 2017. These encompassed an agreed transfer of £43m costs and £23m benefits from Reform to CJSCPP for delivery of crime reform with some reduction in the scope of CJSCPP.
Sourcefile: IPA_2018.csv

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.