2019 Report details for project: Government Gateway Transformation

Project name: Government Gateway Transformation - there is only one report for this project
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Organisation: HMRC (D25) - see all reports for this organisation
Report year: 2019 (data is from Sept 2018)
Category: ICT - see all reports for this category
Description: The Government Gateway Transformation Programme (GGTP) will deliver the identity, credential and risking elements that support the full suite of HMRC’s digital services and some services for Other Government Departments. GGTP will replace the existing gateway with a new and improved set of processes, customer experience, staff tools and technology stack. GGTP is also responsible for transitioning services, migrating data and decommissioning the existing Government Gateway in March 2019.
DCA (RAG): Amber
DCA text: The Programme RAG status reported at Q2 was amber as there were still a number of HMRC Services which needed to migrate over to the new Secure Credentials Platform. 46 Services had been migrated but a further 28 were still needed to be transferred over; plans were still in development in getting the remainder of the Other Government Departments to off-board and on-board their Services; and the Enrolment and Agent & Client Database (EACD) Project still had several complex deliveries to be scheduled with very little room for contingency. These issues have now been addressed. All 160 HMRC and Other Government Department services and dependencies have been removed from the old government gateway. All Services were transitioned smoothly and access to services was maintained throughout the data migration window. The EACD Project delivered its remaining milestones and the new database became the master of HMRC data in November 2018 for over 100m records. The old government gateway was decommissioned in March 2019 and all physical KIT has been destroyed.
Start date: 2017-04-01
End date: 2019-03-31
Schedule text: Overall the programme remained on track but there was some slippage and the following milestones were re-planned. The migration of all HMRC Services to the Secure Credentials Platform were re-planned due to the complexity of the some of the services which required additional work. These were all successfully migrated in January 19. All enrolment and known facts data successfully migrated milestone was re-planned due to allow further work to minimise customer impact and to complete additional performance testing of the new database. All data was transferred over successfully in November 2018.
Baseline: £28.04m
Forecast: £25.19m
Variance: -10.00%
Variance text: Variance is due to prioritisation of requirements and deliveries to drive down costs to live within departmental funding limitations and the approved funding allocated to the Programme in 2018/19. The Programme prioritised delivery backlogs to live within revised allocations ensuring we could still achieve initial aims of the Programme. The Programme has continued to assess running and transactional costs and update forecasts accordingly.
Whole Life Cost: £131.11m
WLCost text: Whole Lifecycle Costs represents the departments spend on developing new digital services. Costs predominately relate to contactor and staffing resource costs for the build, development and the live running of these services. Costs also incorporate cloud hosting and license charges associated with the digital deliveries. Reporting is on a nominal basis.
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Sourcefile: None

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.