2019 Report details for project: HMCTS Reform

Project name: HMCTS Reform - there are 6 reports for this project: 2014, 2015, 2016, 2017, 2018, 2019
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Organisation: MOJ (D18) - see all reports for this organisation
Report year: 2019 (data is from Sept 2018)
Category: Transformation - see all reports for this category
Description: The aim of the HMCTS Reform Programme is to: modernise the infrastructure and deliver a better and more flexible service to court users; modernise and transform courts and tribunal service to increase efficiency; and improve service quality to reduce the cost to the tax payer.
DCA (RAG): Amber/Red
DCA text: The Change Portfolio has seen an improved assessment rating since October 2017. This is the result of a significant amount of work being undertaken to address recommendations from a range of assurance activity, including from public and parliamentary scrutiny of the programme.
Start date: 2015-01-05
End date: 2020-03-31
Schedule text: The programme continues to deliver new services to users and has now launched a new service in every jurisdiction. Over 140,000 users have now used these services and the average satisfaction rate remains high, at above 80%. As part of the business case refresh the programme timeline has been extended by one year and will now expect to close in 2023. Learning from the services that we have already delivered and the feedback received, including from the Public Accounts Committee and the National Audit Office, we have decided to re-order aspects of the programme. This will allow more time to develop some of the shared systems that sit behind our next set of online services.
Baseline: £242.01m
Forecast: £242.01m
Variance: 0.00%
Variance text: Budget variance less than 5%
Whole Life Cost: £1,546.83m
WLCost text: The economic and financial case remains strong. Implementation costs are contained within the current PBC4 envelope. The Economic NPV is £1,044m over ten years, rising to £1,261 when wider economic benefits are taken into account.
Sourcefile: None

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Acknowledgement: GMPP data has been re-used under the Open Government Licence.